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Shipping Policy

 

We aim to dispatch items faster than the time frame mentioned below. If for any reason you wish for the item urgently, give us a call on 0121 552 0152 to speak to us about a speedier dispatch and delivery

Orders placed at the weekend or on public holidays will be processed the following working day.

 

PLEASE NOTE: *Next Working day orders still have a processing time as mentioned below. We charge a fixed fee for multiple items.

PLEASE NOTE: All orders are delivered between 8am and 8pm.

PLEASE NOTE: We utilise DPD, Royal Mail and Yodel for our deliveries at the moment.

DELIVERY OPTION

DELIVERY

COST

UK Standard (1-2 working day dispatch)

2-4 days

From £4.50

UK Next Working Day (1-2 working day dispatch)

Delivery Next day after dispatch

-

From £12.50

Return Policies

We allow a full 180 day return period for any products you wish to return that are unwanted gifts and unused.

Following are the details of the return policy that is applicable for all items sold on Gjboon.com

*Damaged/ defective items must be returned in the original condition they were received in with all the accompanying accessories. We need to be informed within 7 days of item being delivered.

**Items that you no longer need must be returned in new and unopened condition with all the original packing.

 If you wish to return an item you no longer need or ordered by mistake, you have to arrange & send the item back to us. Once we receive the product, depending upon the condition of received material we will initiate full or partial refund in 30 days & same will be communicated to the customer through email. If you don’t receive any update, please contact us at orders@gjboon.com or 0121 552 0152 (9 AM – 5:00 PM, Monday to Friday).

If a return is due to receive the item in damaged/defective, we will arrange return pick-up. Once we receive the material, depend upon the condition of received material we will initiate full or partial refund in 30 days & same will be communicated to the customer through email. If you don’t receive any update, please contact us at orders@gjboon.com or 0121 552 0152 (9 AM – 5:00 PM, Monday to Friday).

Items that you no longer need must be returned in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies, and accessories.

For damaged / defective items, items with missing parts or item not as described, you need to inform us within 30 business days. Replacement may be offered for the entire product or part(s) of the product.

 

How do I initiate a return?

Please mail us at orders@gjboon.com or call us on 0121 552 0152 to initiate a return. Please mention the following information clearly in the mail: 

1. Order Number / Registered E-Mail Id 
2. Product Name 
3. Pick-Up Address and pin code 
4. Reason for Return

 

Refund Policy –

When you return an item, refunds are issued to the payment method used at the time of purchase, except for Cash on Delivery.
To check the status of your refund go to Your Orders 
After your returned item is received by Gjboon, we initiate the refund at our end within 30 business days as per table below.

 

Payment MethodRefund MethodRefund Time-frame
Credit card/Debit Card Credit Card/ Debit Card 30 business days
Net Banking Net Banking Account (Credited to Bank Account) 30 business days

 

If it has been more than expected time per the table above, please contact us, your Credit/debit card issuer or your bank for more information.

Refunds cannot be processed to third-party accounts.